The Big Picture: When you place an order with PSD Business Card Template you are creating a contract to purchase goods and services based on these terms and conditions. At PSD Business Card Template we offer graphic designs and printing services as well as products for sale in our retail and online shops.
PSD Business Card Printing: Our full colour offset printing is produced using the “PSD Business Card” printing method where we combine your print job with many others and print them at the same time on large presses. This is actually where the PSD Business Card Template name originated. Combining jobs on PSD Business Cards allows us to gain efficiency, offer special papers and unique printing methods on the best printing equipment while passing on the savings of the shared cost of set-up, printing and finishing to you. To make this work we require a window of production time to compile everyone’s files, get the press ready, run the press, allow drying time and then trim, pack and finish up all of the individual jobs.
Colour Fluctuation On PSD Business Card Printing: Because we are printing several clients jobs at one time on the same press sheet we must adjust all colour globally to get the best overall result for all of the jobs on that sheet. This means the colour of club run printed items will vary from traditional colour standards or swatch books and will not match exactly on re-prints. With these factors in mind colour critical jobs are not suited to this printing method. We may have options for colour critical projects, please complete a custom estimate request outlining your project requirements.
Estimated production times: We calculate estimated production times on our business days and operating hours which are Monday to Friday 10am to 6pm excluding holidays. We post the estimated production times for each product for you to consider and select when you place your order.
We Cannot Change Or Cancel Orders In Production: It is critical that you choose an estimated production time that will meet your deadline because once your order goes into production we cannot change, speed up or cancel your order, we can only promise the estimated production time you have selected.
What can delay your order: PSD Business Card Template will make every effort to process your order as soon as possible to meet your deadline. We don’t like putting orders on hold as we know this can delay your production time. Here are a few reasons your order might be put on hold and delayed.
- You order a size of card that doesn’t match your artwork and there are no special trimming instructions or the files are supplied at the wrong size.
- You submit your files in the wrong colour mode with low resolution.
- Your files have information within the critical trim area that may be trimmed off or the files do not have a bleed.
- You indicate that you need your project ready on a date that does not match the production time selected.
Delays can be avoided by preparing your files according to the file preparation specifications we provide online or by contacting us with questions or special requests before placing an order.
Proofing: Requesting a proof is always a good idea and you can choose to place an order with or without a proof. In some cases, a hard copy colour proof may be available. If the option for a hard copy colour proof cannot be selected for a specific product it means that product is produced on a club run and can only be proofed for layout by PDF. It is important to note that ordering a proof will delay your order. We will check your files and create your proof as soon as possible and once you approve your proof your order will go into production. If you are on a tight deadline or you are ordering rush printing, please take this delay into consideration.
A PDF proof cannot be used to approve colour. The appearance of colours will be affected by many variables including the paper or card stock, the coating or lamination and the print method. These variables cannot be accurately shown or emulated on an electronic PDF proof. Simply put the colour of your printed project will not match the colour shown on a computer screen. When you approve a PDF proof you will be acknowledging and accepting these limitations.
Proof Approval: Once PSD Business Card Template sends you a proof we ask that you very carefully review every aspect of your project including the layout and all vital information. Double check spelling, phone numbers, emails and URLs on the entire project. Once you approve a proof your order will go into production and no further changes can be made. PSD Business Card Template will not be responsible for incorrect spelling, grammar or punctuation or any graphic layout or content errors that are shown and approved on your proof.
No Proof Option: When you decide to place an order without a proof you are waiving the opportunity to catch and fix any errors before we put the job on press. In cases where a proof is waived by you a re-print, refund or discount will not be an option.
Errors and Returns: PSD Business Card Template has a 7 Day Return Policy. We really want you to be happy with your printing so if you find a printing error you will need to notify us within 7 business days of completion of your order. If your order was shipped right after completion you will need to notify us within within 7 days of the delivery date. Please email us at sales@PSD Business Card Template.ca and include your contact information and order number along with a description of your concerns.
We may require you to send samples or return your entire order at your cost. In the event of a printing error by PSD Business Card Template we will give you the choice to reprint your order or we will refund what you have paid. Orders may not be returned to PSD Business Card Template without prior written consent; we will refuse unauthorized shipments and return to you at your cost.
Reprints and Refunds: In the event of a printing error by PSD Business Card Template you will have the option to re-print you order or have your payment refunded. In either case PSD Business Card Template may require the return of your order before we proceed with either option. Reprints will be of the same artwork with printing errors corrected and will be scheduled on the next available print run. Any claim of liability or damages against PSD Business Card Template shall be limited to a refund or reprint even if the original completion deadline has passed.
What We Check On Your File: PSD Business Card Template will review your files to ensure they meet the technical standards for printing. In general, we will ensure your files are supplied at the correct size, in the correct colour mode including any special inks or finishes and provided at a resolution suitable for print. We will also check to ensure that no information is within a critical trim area and that overall the artwork files you have supplied match up to what you have ordered.
What We Don’t Check On Your File: When you submit files to PSD Business Card Template you are implying that you have reviewed your files an they are ready to print according to the file preparation guidelines we provide on our site. While we will check your files to ensure they meet the technical standards for printing we will not review your overall design, layout or the size of your fonts.
We will also not check your spelling, grammar or the accuracy of dates or times. Be sure to work closely with your designer to review your artwork before placing an order. We suggest requesting a proof prior to printing as an extra measure of assurance. Please see the notes above on proofing.
Shipping: During the checkout process you can choose to pick-up your order, send your own courier or have us ship your order using various shipping methods and speeds. Ensure you select the appropriate option and shipping speed to meet your deadline, once an order is shipped we cannot cancel or change the shipping speed.
Damage or Delay During Shipping: If your order is damaged or delayed in transit PSD Business Card Template may require several days to remedy the situation with the shipping company. PSD Business Card Template can only assist on orders shipped on our accounts, if you have used your own courier you must contact them yourself. PSD Business Card Template will not be held responsible for delays or damage caused during shipping and will not be liable for claims of loss of business or damages due to shipping delays or for any damage caused during shipping.
Copyright Infringement: PSD Business Card Template must point out the obvious fact that the files you print must be yours in the first place. If you print anything that belongs to someone else, especially a corporation with platoons of lawyers we will simply point them at you and send you our own sickening legal bill to boot.
Payment: PSD Business Card Template requires that all orders be placed online with prepayment in full. If PSD Business Card Template enables your account to have the option to pay by check instead of credit or debit card your order will not go into production until your check is received. If PSD Business Card Template has extended credit terms to you that option is subject to the separate terms, fees and interest agreed upon and your account may be terminated “without cause” at any time.
Returned Payments: Payments that are not honoured for any reason will be subject to a $40 return or chargeback fee in addition to the full amount of the order and may be sent to third party collection without warning.
Refunds: When you place an order with PSD Business Card Template you are asking us to incur material and labour costs to create a product that can only be used by you. Because of this unique relationship we cannot refund payments on orders that have already begun production.
Storing your files: Back up your files! No really – back them up! PSD Business Card Template may or may not keep your files and even then it’s possible a weasel might break into our servers and eat your files for lunch. So always keep a backup of any file you upload to PSD Business Card Template. If you don’t and your files are inadvertently lost, we’ll both be bummed. PSD Business Card Template will not be liable for any claims of damages if your files are lost.
Sharing your account: We really don’t recommend sharing access to your account. However, if you do allow shared access to your account don’t freak out on PSD Business Card Template if someone you’ve shared access with screws up an order, uploads the wrong file or deletes your artwork. We’ll leave that awkward discussion between you and them.
What you can’t print: PSD Business Card Template does not censor our client’s artwork, we may or may not agree with your content but we print anything as long it does not or appear to contain nudity of minors and is not illegal. No promises we aren’t going to talk about it at lunch though.
Breaking up with PSD Business Card Template: You may delete your account at anytime, we will be here for you if you want to get back together but if your account is deleted any saved files and prior orders will be also be deleted. PSD Business Card Template can also break-up with you at anytime “without cause.” If we need to close your account, we will give you fair warning before you lose access.
Here is a list of what PSD Business Card Template may collect about you:
- Email address
- Credit card information (if you pay for a service)
- Billing address (if you pay for a service)
- Shipping address (if you request shipping)
- IP address
- Browser type
- Location data
- Date and time of transactions
- All files you move on PSD Business Card Template’s sites
How PSD Business Card Template uses your data: Your information is only used to provide you with the services requested and to securely process payments. We may also use your information for our own analytics purposes to improve your user experience. If you have opted to receive PSD Business Card Template’s newsletter we may reach out to you with promotions by email, but you can opt out anytime by changing your account settings. We will need to send you emails when you place an order, we will keep these limited to what is essential; you cannot opt out of order status emails.
PSD Business Card Template promises to ensure the security and confidentiality of your personal information. To communicate with the person responsible for the security of your personal information or data use please Contact PSD Business Card Template
Conclusion: That wasn’t so boring was it? The sub plot of this is to back up your files and double check your production times and the file specs before you order. Oh and check your proof very carefully: we all know how embarrassing spilling errors can be.